Terms of Purchase

This Terms of Purchase defines the legal transaction binding clauses between smegstoresale.com (as online discount retail seller of SMEG kitchen appliances) and all individual buyers, wholesale commercial purchasers completing payment checkout on our official website, a formal effective purchase contract is automatically established once customer finishes successful payment settlement after confirming commodity quantity, specification and order amount on smegstoresale.com’s checkout page, all commodity listed prices on whole website are denominated in United States Dollar (USD), it is the only valid transaction currency for all purchase orders generated on smegstoresale.com, no other currency can be used for order settlement under any agreed condition.

All displayed commodity selling price already excludes hidden delivery expense due to our permanent full-site free shipping policy fixed in Shipping Policy of smegstoresale.com, customers do not need to pay additional delivery cost, remote location surcharge, basic packaging fee or order handling service fee during whole purchase process, weekly bundle discount price and seasonal clearance preferential price marked on product page are valid preferential settlement price within corresponding promotional period regulated by smegstoresale.com’s marketing department, once promotion expires original regular commodity price will recover automatically without extra prior notice to users. All purchased goods cover full range SMEG product lines sold on smegstoresale.com including large retro refrigerators, breakfast small appliances, coffee series equipment, food processors, kitchen cutlery and all limited co-branded collaborative collections.

After successful payment completion, smegstoresale.com’s system automatically sends electronic order confirmation notice to buyer’s reserved registered email, the confirmation mail includes detailed order information such as purchased SKU name, product color, quantity, total USD amount and preliminary outbound schedule following fixed 1–3 days warehouse preparation rule from Shipping Policy, customers shall check order detail content promptly after receiving confirmation mail, if order information has wrong commodity specification or quantity error caused by buyer’s own checkout input mistake, users can submit order modification application to support@smegstoresale.com before goods finish warehouse outbound within 1–3 working days, our warehouse team will adjust order content free of charge based on approved modification notice; once parcel has been dispatched to logistics carrier, order specification modification application will not be accepted by smegstoresale.com anymore.

Unpaid pending orders can be freely canceled by users at any time before payment without any default compensation responsibility; fully paid orders can apply for full cancellation via support@smegstoresale.com before goods outbound from our warehouse, after cancellation approval all paid fund will enter regular refund procedure following Refund Policy’s fixed 5–10 working days refund timeline; if orders are already in transit status after outbound, buyers cannot cancel purchase contract arbitrarily and need to execute return operation under 60-day free return clause of Refund Policy to realize goods return and subsequent refund application.

When customers receive delivered parcels within unified 6–12 days delivery cycle of smegstoresale.com, buyers possess reasonable unpacking inspection right to check outer package integrity and inner product appearance, accessory completeness and basic functional intactness on spot during goods receipt; if obvious transportation damage or missing accessories are found upon unpacking, customers need to preserve photo evidence and send claim application to support@smegstoresale.com within 48 hours after receipt per Shipping Policy’s damage handling rules, our platform provides free replacement or full refund as optional compensation solution for verified damaged orders.

For hidden internal functional defect discovered after unpacking and initial inspection within valid 60-day return window, buyers can initiate free return application under Refund Policy clauses with defect proof material, smegstoresale.com bears all related return shipping cost and after-sales processing expense as our core purchase service commitment. Buyers sign for intact parcels without immediate unpacking inspection waive the right to claim appearance damage compensation for outer package visible flaws afterwards, but still retain 60-day free return right for inherent product quality problems as stipulated on smegstoresale.com’s Refund Policy.

Bulk wholesale purchase orders negotiated via wholesale@smegstoresale.com are governed by this Terms of Purchase’s general framework plus supplementary customized terms confirmed by written email between both trading parties, tiered bulk discount price for large-quantity orders is calculated in USD based on agreed procurement volume confirmed in negotiation mail, the customized supplementary clauses prevail over general purchase terms for specific wholesale cooperation content not covered by this document’s universal rules. All bulk order outbound, delivery and after-sales return follow core standard of smegstoresale.com’s Shipping Policy and Refund Policy unless both sides sign written alternative agreement via wholesale mailbox confirmation.

smegstoresale.com and purchasers shall be exempted from contractual default liability caused by uncontrollable force majeure events including extreme natural disaster, global logistics route suspension, large-scale regional customs policy adjustment and unforeseen factory production shutdown of commodity suppliers, under force majeure situation leading to order outbound delay beyond fixed 1–3 days preparation cycle, our platform informs affected buyers via registered email of delay reason and revised estimated delivery schedule, customers can choose to wait for delayed shipment or cancel corresponding order for full refund without penalty deduction per Refund Policy regulation.