Shipping Policy

This Shipping Policy serves as the unified delivery management criterion for all commodity orders generated on smegstoresale.com, applicable to all individual consumers and wholesale clients completing payment transactions via our official website, all commodity pricing and settlement on smegstoresale.com are denominated in United States Dollar (USD), no other currency is accepted for checkout and freight calculation, and our platform permanently implements free shipping benefit covering all valid orders without minimum purchase threshold limitation, regardless of order amount, commodity category or delivery destination, customers never need to pay extra delivery fees for any purchased goods from smegstoresale.com.

All delivery related clauses defined under this policy are fixed service standards of smegstoresale.com, no hidden shipping cost, remote area surcharge or packaging additional fee will be added to any confirmed order at any stage of order processing and logistics transportation, all packaging expenses for home appliances including shockproof foam, carton box and accessory fixed packing materials are fully borne by our platform as part of operating cost, which is included in our bulk procurement cost advantage to sustain zero-freight long-term policy. This free shipping rule applies to full range SMEG products sold on smegstoresale.com, covering large refrigerators, small breakfast appliances, coffee machines, food processors, kitchen cutlery and all limited co-branded collection products.

After customers finish successful payment on smegstoresale.com’s checkout page, our internal warehouse and order management department will initiate formal order sorting procedure immediately, according to fixed platform regulation, all verified paid orders will complete goods picking, packaging and outbound handover to designated cooperative logistics carrier within 1 to 3 working days, the 1–3 days outbound cycle excludes statutory non-working holidays and unexpected force majeure events such as extreme weather or global logistics route suspension, under normal operating conditions our warehouse team strictly follows the preset outbound timeline to avoid unnecessary order delay.

During order processing period, users can log into personal member center of smegstoresale.com to check real-time order status including payment confirmation, goods preparation, packaging finished and outbound notification; once parcel is dispatched to logistics provider, system will automatically send logistics tracking number to customer’s reserved mailbox and registered account background, enabling buyers to trace whole delivery progress online at any time. For orders with incomplete receiving information such as missing zip code, wrong delivery address or invalid contact phone number, our customer service staff will contact users via support@smegstoresale.com to confirm correct receiving details, and order outbound time will start to calculate from the day after accurate information is supplemented by customers.

After successful outbound from smegstoresale.com’s centralized warehouse, the unified standard delivery transit period for all shipped parcels is 6 to 12 working days from logistics pickup date to final customer receipt, this delivery cycle is fixed unified specification applicable for all delivery destinations covered by our cooperative logistics network, we do not separately set differentiated transit time for domestic or cross-border delivery areas, nor provide optional expedited express distribution service for extra charge, all orders follow the fixed 6–12 days delivery schedule uniformly stipulated by smegstoresale.com.

The 6–12 days transit window is calculated based on regular logistics transportation efficiency under normal international and regional transport environment, temporary delivery postponement may occur under uncontrollable objective factors including customs inspection delay, regional traffic control, natural disaster and logistics carrier’s temporary warehouse backlog, our customer service team will actively track delayed parcels and update latest transportation progress to users via registered email once abnormal logistics situation appears. Customers with delivery delay inquiry can submit ticket via support@smegstoresale.com with valid order number for professional logistics follow-up service.

In case customers receive damaged, broken or missing parcels during delivery of goods purchased from smegstoresale.com, buyers need to take clear picture evidence of outer package damage and inner product flaw within 48 hours after goods receipt, then send related photos plus complete order ID to support@smegstoresale.com for damage claim application. Our after-sales department will verify submitted materials within 3 working days after receiving user’s application, once damage is confirmed caused by logistics transportation, customers can choose two solutions provided by smegstoresale.com: free full product re-delivery without extra cost or apply corresponding amount refund following our standard Refund Policy.

For parcels confirmed lost by cooperative logistics companies during transit, after official loss certification document is issued by logistics side, our platform will arrange free reshipment of ordered goods or complete full payment refund for affected orders according to customer’s selection, all relevant loss compensation cost is undertaken by smegstoresale.com, end consumers do not bear any economic loss resulting from lost shipment. If customers sign for intact outer package but claim inner product shortage without valid unpacking video or picture proof, our platform reserves the right to review and adjust compensation plan based on practical verification result.