Refund Policy

All consumers purchasing SMEG kitchen appliances via smegstoresale.com enjoy a uniform 60-calendar-day free return right starting from the exact date customers sign to receive ordered goods, this 60-day return period is the core fixed regulation of our Refund Policy, within this valid time window buyers can initiate return application for any purchased commodity without compulsory specific return reason, whether due to personal preference change, kitchen size mismatch, unexpected product style dissatisfaction or occasional functional concerns, all qualified return requests submitted in compliance with policy rules will be accepted by smegstoresale.com’s after-sales team.

Our platform fully undertakes all generated return shipping expenses for eligible returned items, realizing 100% free return service for all valid return orders on smegstoresale.com, customers do not need to cover any outbound or backhaul freight when sending goods back to our designated return warehouse, which is a long-term fixed after-sales benefit consistent with our free shipping core service commitment. Restricted exception products not applicable for 60-day free return are limited to customized personalized finished goods specially produced according to customer exclusive requirement; all regular spot goods including all in-stock SMEG small appliances, refrigerators, coffee machines and standard knife cutlery sets sold on smegstoresale.com fully follow 60-day free return specification without extra limitation.

Returned goods must maintain original sales condition for successful return approval: complete original factory packaging box, intact attached user manual, original accessory parts, unbroken product label and no obvious artificial damage caused by improper use, disassembly or man-made collision; goods with severe scratch, burnt damage, artificially broken core components or missing critical original accessories without reasonable cause will be judged ineligible for full return by smegstoresale.com’s warehouse inspection team.

Step one: Customers confirm remaining valid return days within 60-day return term, collect order number, purchased commodity information and basic return description, send formal return application email to official service mailbox support@smegstoresale.com, users can also submit return request via online customer service entrance on smegstoresale.com website homepage; Step two: Our after-sales specialist reviews submitted return application within 2 working days, send pre-paid free return shipping label and designated return warehouse receiving address to applicant’s reserved mailbox after application approval; Step three: Customers pack goods properly with original package, attach provided return label on outer parcel and drop off at appointed logistics pickup spot following label guidance, no prepayment needed for any return delivery cost; Step four: After return parcels arrive at smegstoresale.com’s dedicated return warehouse, internal quality inspection team carries out goods condition check within 3 working days, inspection result will be notified to customers via registered email.

Once returned items pass warehouse compliance inspection, our finance department starts formal refund procedure following unified refund timeline; if goods fail inspection for non-compliant condition, after-sales staff will send detailed rejection reason with product inspection photos to users via support@smegstoresale.com, customers can negotiate alternative handling solutions such as partial discount refund or goods resending after problem confirmation. Wholesale bulk orders cooperated via wholesale@smegstoresale.com follow separate customized return supplementary clauses agreed by both parties on cooperation contract basis while complying with core 60-day return general framework of this policy.

After returned goods pass warehouse inspection of smegstoresale.com, finance team completes full or partial refund transaction within fixed 5 to 10 working days, all refund amount will be transferred back to customer’s original payment account used during checkout on smegstoresale.com, including credit card account, third-party payment account and other authorized payment channels, our platform cannot redirect refund to irrelevant third-party accounts or different payment methods at buyer’s random request for capital security consideration.

The 5–10 working days refund processing cycle excludes bank settlement delay caused by financial institution’s internal transfer schedule, in case customers receive delayed refund due to bank system processing cycle beyond our controlled range, our after-sales team can provide official refund transfer voucher upon user’s request via support@smegstoresale.com to assist buyers to coordinate with corresponding payment issuing institution for fund inquiry. For partial refund applications agreed by both sides such as damaged product partial compensation, refund amount will be confirmed in written email and executed within same 5–10 working days timeline as full refund standard.

For goods delivered with manufacturer’s inherent quality defect or wrong item shipped by smegstoresale.com’s warehouse picking error, return application can be submitted beyond standard 60-day return window after valid defect evidence is provided, our platform covers all related round-trip shipping cost and arranges free replacement or full refund as per customer’s choice. If customers cancel unpaid orders before goods outbound from warehouse of smegstoresale.com, cancellation application sent to support@smegstoresale.com will trigger instant order closure without any deduction or administrative fee, pre-charged deposit (if applicable) will be fully refunded following regular refund cycle.

Once customers voluntarily abandon returned parcels after receiving approved return label without sending goods back within 30 days from approval date, return application automatically becomes invalid and smegstoresale.com reserves the right to terminate subsequent refund related processing for corresponding order.